The ticket is a revocable license. In UTRGV's sole discretion the ticket may be revoked and Guest ejected or refused admission without refund for violation of these terms and conditions, Event ticket and venue policies, illegal activity, violation of UTRGV or University of Texas System rules or policies, violation of the Guest Code of Conduct, or any conduct deemed by UTRGV to be disorderly, unruly, or dangerous. Tickets may not be sold or offered for sale at a premium above face value or sold on UTRGV premises. Any Guest interfering with the play of the contest or engaging in disruptive behavior, including without limitation throwing items onto the playing surface, may be subject to ejection from the Event. Guests may not solicit contributions or distribute literature on the premises, unless expressly authorized by the UTRGV Athletics Department.
Reentry Policy
The UTRGV Athletics Department allows reentry at all of its events so long as the Guest presents their ticket to a Game Day Employee upon exiting and reentry. Any Guest who fails to show a ticket will not be granted reentry.
Current UTRGV students must present their UTRGV student ID and their digital student upon exiting and reentry.
Any Guest or student who presents a ticket that was previously scanned into the venue but not scanned out of the venue will not be granted reentry.
ADA Accommodations
Fans can exchange their game ticket for an accessible seat at the box office. Exchanges will be done on a first-come, first-served basis and are not guaranteed.
Clear Bag Policy
Exceptions
- Clutches, bags, purses, or wallets that are smaller than 4.5" x 6.5" do not need to be clear, but are subject to bag checks.
- Diaper and medically necessary bags do not need to be clear or meet size restrictions, but are subject to bag checks.
- Any adult bringing in a diaper bag must be accompanied by a child upon entry and the bag must contain childcare related items, e.g., diapers, wipes, changes of clothes, bottles for breast milk or formula, baby food, or similar items.
- Bags deemed to be medically necessary must be specifically necessary/required for medical equipment and accommodations that cannot fit within the small bag or clear bag sizing, e.g., an insulated bag with ice pack to keep medication chilled, oxygen tank carrier/bag, large bag to carry a lactation pump, and so forth.
- Medically related items that can safely be stored and transported in a small clear bag will not qualify for a larger medical bag exception and should be brought in a bag that meets the small bag or clear bag requirements. Examples of medical items that will not qualify for an exemption include, but are not limited to, medication that does not need to be refrigerated, pill bottles, epi-pens, or inhalers.
Prohibited Bags
Prohibited bags include non-clear bags that exceed 4.5” x 6.5” OR clear bags that exceed 12” x 6” x 12”. This includes items such as purses, camera/binocular cases, backpacks, fanny packs, printed pattern plastic bags, reusable grocery totes, tinted plastic bags, mesh or straw bags, duffle bags, large totes, or any other bags that event personnel deem do not meet the clear bag policy.
Bag Check
At any athletic event where alcoholic beverages are served, UTRGV Athletics will inspect all backpacks, purses, briefcases, and other bags upon entry in order to comply with all aforementioned rules and policies. Any Guest who refuses to have their bag inspected will not be granted access to the venue. Bag checks are conducted to prevent the following items from entering the venue:
- Outside food and beverages (including alcoholic beverages)
- Weapons
- Any other banned prohibited items as outlined in this policy
Weapons Prohibited
Excluding those carried by authorized law enforcement officers, no firearms or weapons are permitted on the premises of any UTRGV Athletics event. Under Sections 30.06 and 30.07, Texas Penal Code, a person licensed under Subchapter H, Chapter 411, Texas Government Code (Handgun Licensing Law) may not enter the property with a concealed handgun or a handgun that is carried openly. UTRGV Athletics does not provide weapons lockers. Weapons include, but are not limited to the following:
- Firearms
- Explosives
- Stun Guns
- Handcuffs
- Clubs
- Martial Arts instruments
- Tear Gas
- Knives
Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be evicted from the venue and may be subject to arrest.
Additional Prohibited Items
- Outside food and beverages (including alcohol)
- Animals (excluding Service Animals)*
- Umbrellas
- Strollers
- Laser Pointers or any laser products of any type
- Fireworks
- Artificial Noise Makers
- Any other item deemed unacceptable by UTRGV Athletics. UTRGV Athletics will not store any of the aforementioned items.
Service Animal Policy
No pets or animals of any kind are permitted, with the exception of service animals used by guests with disabilities consistent with this policy. Under federal anti-discrimination law, Service Animals are dogs individually trained to do work or perform tasks for guests with disabilities, such as:
- Guiding people who are blind
- Alerting people who are deaf
- Pulling wheelchairs for those with limited mobility
- Alerting and protecting a person who is having a seizure
- Reminding a person with mental illness to take prescribed medications
- Calming a person with Post Traumatic Stress Disorder during an anxiety attack
- Performing other special tasks
Service Animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to an individual’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as Service Animals.
A Service Animal must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the guest’s disability prevents using these devices, in which case the guest must maintain control of the animal through voice, signal, or other effective controls. The guest will be responsible for cleaning up after and properly disposing of animal waste in a safe and sanitary manner and will be financially responsible for the actions of the Service Animal.
UTRGV may require the guest to remove the Service Animal from the event if the Service Animal is out of control and the guest does not take effective action to control it; the Service Animal is not housebroken; or the guest does not comply with the guest’s responsibilities under this policy. If a Service Animal is removed under this policy, UTRGV will work with the guest to determine reasonable alternative opportunities to allow the guest to attend the event without having the Service Animal on the premises.
Photo Policy
Only credentialed personnel are permitted to use professional cameras at UTRGV athletic events.
Guests are prohibited from bringing professional cameras, including any camera with detachable or interchangeable lenses, camera lenses wider than the camera body, or a fixed lens that is six inches or larger into UTRGV Athletics venues. Guests are also prohibited from bringing camera bags, tripods, monopods, and selfie sticks into UTRGV Athletics facilities.
Personal handheld cameras, including those inside phones, are permitted. However, in no instance may photography interfere with access ways, seats, aisles, or other Guests' enjoyment of the game. Additionally, flash photography is strictly prohibited.
Guests are prohibited from selling any photos taken at UTRGV Athletic events.
Commercial Solicitation
Unauthorized soliciting or collecting of contributions, vending, distribution of flyers, or other promotional/advertising materials on campus is prohibited.
Public Attendees
The displaying of advertisements, banners, signs, or commercial logos in any medium or distributing promotional items at the Designated Tailgate Areas, parking lots or anywhere else on UTRGV property is prohibited. Fans may be asked to remove unauthorized banners or signs. All promotional activities, solicitation, or advertising displays must be approved by UTRGV in writing in advance of game day. Contact the UTRGV Athletics Marketing Department for more information on the approval process. See also: https://www.utsystem.edu/board-of-regents/rules/80103-solicitation.
Political Solicitation
Signage regarding political candidates or issues is prohibited at tailgating locations. Political materials may not be distributed on game day unless a space reservation for such purpose has been obtained from UTRGV Athletics. For the full set of guidelines, go to: https://www.utsystem.edu/board-of-regents/rules/80103-solicitation.
Click here to view all ticket and venue policies at Robert & Janet Vackar Stadium.
